MANAGEMENT TEAM
Tony Pampena - Head of Operation
As Head of Operation at NCR/CP360, Tony brings over 20 years of successful industry experience and is tasked with full stewardship of the front and back-facing operations. Tony’s experience includes onshore and offshore operations, including; customer service, telemarketing, collections and BPO primarily in the telecom, energy, cable and financial services sectors. With a background in Political Science, Tony employs a number of operational methodologies which he has used to influence and re-engineer processes and strategies to deliver optimal value to his clients. This strategic approach has help positioned NCR/CP360 to lead markets by improving service levels, cost-to-serve, cost-to-acquire considerably above the benchmark. Previously, Tony has held leadership roles in similar organizations.
Asad Mirza - Head of Strategy & New Ventures
Asad was an integral part of the growth of NCR, the collection division of CP-360. A highly creative mind and vision provided Asad with the foundation to achieve a high yield for NCR’s clients by leveraging analytics to foster successful strategies. Additionally, Asad has been able to successfully lead large strategy teams, as well as spearhead the business development and transition function for the enterprise through his stint at NCR/CP360. Over his career, Asad has managed versatile roles in operations, quality assurance, corporate strategy, business development and administration during his tenure with NCR/CP360. A believer in giving back to the community, Asad is a proud supporter of many charitable organizations, including his own, Aqla Foundation, which supports disadvantaged communities around the world
